Your Warranty

Cool Flow lifetime limited warranty and care instructions.

Lifetime Warranty

Cool Flow warrants your mattress against manufacturing defects in workmanship and materials as described in this limited warranty. If within the lifetime of the mattress the product fails due to any defect in materials or workmanship, Cool Flow will replace or repair the product for the original registered owner.

What the Warranty Does Not Cover

Normal wear and tear; body impressions of 1.50 inches or less on quilted mattresses and 0.75" on non-quilted mattresses.
Firmness preference of the product or normal material softening.
Distressed merchandise that is sold as is (unless other agreements were documented at the time of purchase).

What Voids the Warranty

Stains, soiling, burns, odors (including cigarette smoke).
Mattress damage including drag marks from moving the mattress or box spring.
Inadequate support from improper box springs or frame.
Bent or broken border wires.
Upholstery compaction or excessive softening due to insufficient turning (see Important Care & Use Instructions).
Improper storage. The mattress should be stored flat.

If a Problem Occurs

Please contact the authorized dealer where you purchased the product. If purchased directly from Cool Flow, please contact warranty@coolflow.com.

For the warranty to be valid, you must be the registered owner and have purchased from an authorized dealer. You must provide a copy of the original store receipt or other proof of purchase.

Important Care & Use Instructions

Mattress Protection

We do not recommend using conventional mattress covers. Mattress protectors designed to work specifically for your product are available from your retailer and are guaranteed by their manufacturer to protect your product from fluids and moisture.

STAINS ON THE PRODUCT WILL VOID THE WARRANTY.

Frame and Box Spring Support

We recommend purchasing a base or box springs through your Cool Flow dealer. If mattresses are placed on a "platform" or "slat" bed, slats must be at least two inches wide and no more than two inches apart. Additionally, there must be a post from the floor supporting the center of the mattress (queen and king mattresses).

INADEQUATE BOX SPRINGS OR A FRAME THAT DOES NOT PROPERLY SUPPORT YOUR PRODUCT WILL VOID YOUR WARRANTY.

Breaking In Your Mattress

You may notice that the product feels as though the surface is collapsing under certain areas of your body. The product is doing what it is designed to do, which is to relieve pressure, provide firm support of the back and proper alignment of the spine. As with any change, it may take some time for your body to adjust to the additional support provided by the product.